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Author Topic: My Designer Dongle is lost of broken. What do I do?
Posts: 61
Post My Designer Dongle is lost of broken. What do I do?
on: June 5, 2012, 12:45

If you loose or destroy your Scala Dongle (Hasp key) you can purchase a replacement, but before we can process a replacement order we need the serial number (or hasp number) from the lost dongle.

The lost dongle will be removed from the Scala license server and no longer be useable for any Designer installation.

The serial number is contained in the "license.xml" file. all you need to do is find the file, open (edit) it and get the number. Here is how you do it:

Step 1 - Find the file:
When you installed Designer you were asked if you wanted to save a copy of the license in your "My Documents" - If you answered yes, then look in these folders:

On XP systems:
C:\Documents and Settings\User_Name\My Documents\Scala\Licenses

On Windows 7 systems:

If you didn't save a copy of the file in your My Documents, no problem. Look in these folders for the file:

On XP systems the file can usually be found in this path:
C:\Documents and Settings\All Users\Application Data\Scala\InfoChannel Designer 5

On Windows 7 systems you will usually find the file in this path:
C:\ProgramData\Scala\InfoChannel Designer 5

Step 2 - Read the file:

Right click on the file name and select "Open With - Word Pad"

You will see something similar to this appear in Word Pad-

<?xml version="1.0"?>
<!--Do not hand-edit this file - doing so will cause the signature to become invalid.-->
<product-id>Scala InfoChannel Designer 5</product-id>

STEP 3 - Copy and Paste:
Were looking for the <dongle-id> line which contains your unique serial number.

Copy this line from the file: <dongle-id>HSPA-MIWM-78BE 8ACE-1259</dongle-id>

Paste this number in your request for a replacement dongle and send it off to us.

When you close Word Pad, If asked, DO NOT save changes.

You’re all done!

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