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Author Topic: My Designer Dongle is lost of broken. What do I do?
DFoster
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Posts: 61
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Post My Designer Dongle is lost of broken. What do I do?
on: June 5, 2012, 12:45
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If you loose or destroy your Scala Dongle (Hasp key) you can purchase a replacement, but before we can process a replacement order we need the serial number (or hasp number) from the lost dongle.

The lost dongle will be removed from the Scala license server and no longer be useable for any Designer installation.

The serial number is contained in the "license.xml" file. all you need to do is find the file, open (edit) it and get the number. Here is how you do it:

Step 1 - Find the file:
When you installed Designer you were asked if you wanted to save a copy of the license in your "My Documents" - If you answered yes, then look in these folders:

On XP systems:
C:\Documents and Settings\User_Name\My Documents\Scala\Licenses

On Windows 7 systems:
C:\Users\User_Name\Documents\Scala\Licenses

If you didn't save a copy of the file in your My Documents, no problem. Look in these folders for the file:

On XP systems the file can usually be found in this path:
C:\Documents and Settings\All Users\Application Data\Scala\InfoChannel Designer 5

On Windows 7 systems you will usually find the file in this path:
C:\ProgramData\Scala\InfoChannel Designer 5

Step 2 - Read the file:

Right click on the file name and select "Open With - Word Pad"

You will see something similar to this appear in Word Pad-

<?xml version="1.0"?>
<designer-license>
<!--Do not hand-edit this file - doing so will cause the signature to become invalid.-->
<license>
<values>
<timestamp>2008-12-30T11:46:21Z</timestamp>
<type-id>license</type-id>
<dongle-id>HSPA-MIWM-78BE-8ACE-1259</dongle-id>
<product-id>Scala InfoChannel Designer 5</product-id>
<use-expires>
</use-expires>
<scalaadvantage-expires>2017-02-17</scalaadvantage-expires>
<options>
<tv-tuner-ex>TRUE</tv-tuner-ex>
<coriogen-ex>TRUE</coriogen-ex>
<weather-ex>TRUE</weather-ex>
<video-control-ex>TRUE</video-control-ex>
<h264-licensed>TRUE</h264-licensed>
</options>
</values>
<signature>aac2ea747d9a1d99c68acce980138395f0ed02c6ec0aa86ec9284ed
d0266f82d01a3ee722aae00d1a85c1e724aa2f237aa5e2de1bb0b1259beab1a3f
e1a515c3eced3c29b4bd002509bb1b279063f2ef965a7ae38d1c5d5563a31df8e
8a63ce84667743feb9d8e57d7865bd4a9729be28a4ab09a41f9890ca917efd9fa7
92a27a52bf6c06810ed31ffc3a4997be1aedc26edf30489dcf70b1577ead72c39f
5f05af79e0cbda39cdad27eca8f85ffb27f81314ef63aebde9f4cbc74b326ecfda48
3159bd85ee3aef311d37406830f54efc8305c62d84e1770d4e43d4d2372d67e27
71ea19c9ec37ead753accb18e3ada0a61f6fdb35db09ebd5622b5af1fb2228</signature>
</license>
</designer-license>

STEP 3 - Copy and Paste:
Were looking for the <dongle-id> line which contains your unique serial number.

Copy this line from the file: <dongle-id>HSPA-MIWM-78BE 8ACE-1259</dongle-id>

Paste this number in your request for a replacement dongle and send it off to us.

When you close Word Pad, If asked, DO NOT save changes.

You’re all done!

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